Return Policy:

For the best shopping experience, we are committed to ensuring your satisfaction. If your purchase does not meet your expectations, please inform us within 48 hours so we can address the issue. This policy only applies to orders that are incorrect or defective upon delivery. Item(s) must remain in their original casing and unused upon return to qualify for exchanges or credit. You can reach Lance Trend customer services for all returns and exchanges within 48 hours. If your order falters within its warranty period, reach out to our customer service center with your proof of payment.

Our Quality Promise:

If there is a problem with a product or an error on your order, email us at info@lancetrend.com or call (234) 8097-817-579, and we will assist you. If we have sent you the wrong item or a defective item due to shipment, we will cover the return shipping costs, and a replacement will be sent to you at no additional charge.

Returns and Exchanges:

We want you to get value for your money. If you are not completely satisfied, let us know, and we will make it right.
Our return policy lasts 48 hours after purchase. We do not offer refunds or exchanges if this timeframe has elapsed.
For a return, item(s) must be unused, in the same package they were received, and not altered in any way to be eligible for exchange or credit.
Items bought on the website must be returned to the Lance Trend office within 48 hours from the delivery date.
However, your replacement will be shipped at no additional charge.
In cases of faulty products, if a purchased item is still under the stipulated warranty period, you should contact the service center with your receipt of purchase or visit any of our offices/stores. We are located at 11/13 Orishigun Street, Ketu-Lagos. Reach us via email at info@lancetrend.com or call (234) 8097-817-579, and we will assist you.

Warranty Policy

Effective Date: 1/1/2024

Thank you for choosing Lance Trend for your gadget needs. We are committed to providing high-quality products backed by exceptional customer service. Our Warranty Policy outlines the terms and conditions governing the warranty coverage for gadgets purchased from our website.

Coverage Period:

The warranty period commences on the date of purchase and covers a 12-month period on all products purchased on our website. Please refer to the product description or documentation for specific warranty duration.

Covered Items:

Our warranty covers manufacturing defects and malfunctions that occur during the normal use of the gadget.
Components and parts are covered under the warranty, including hardware and associated accessories.

Exclusions:

The warranty does not cover damages resulting from misuse, accidents, neglect, unauthorized modifications, or natural disasters.
Any damage caused by improper installation, maintenance, or repair by unauthorized personnel is not covered.

Claim Process:

To make a warranty claim, please contact our customer support team via email at info@lancetrend.com or call (234) 8097-817-579. Provide proof of purchase and a detailed description of the issue.
Our team will assess the claim and determine the appropriate course of action, which may include repair, replacement, or refund.

Repair, Replacement, or Refund:

Depending on the nature of the warranty claim, we will either repair the defective gadget, replace it with a similar product, or provide a refund.
The decision on whether to repair, replace, or refund will be at our discretion, based on the circumstances of the claim.

Limitations of Liability:

Our liability under this warranty is limited to the repair, replacement, or refund of the defective gadget.
We are not liable for any consequential or incidental damages arising from the use of our products, including but not limited to loss of data or loss of business opportunities.

Terms and Conditions:

This warranty is non-transferable and applies only to the original purchaser of the gadget.
Warranty coverage may be voided if the gadget has been tampered with or if unauthorized repairs or modifications have been attempted.
This warranty is valid only in the country of purchase and may not apply in other regions.

Revision Clause:

We reserve the right to revise this warranty policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Legal Compliance:

This warranty policy complies with all applicable laws and regulations governing consumer protection in our jurisdiction.
For any questions or assistance regarding our warranty policy, please contact our customer support team. Thank you for choosing Lance Trend.